At VoiceCon this week, one of the smaller booths that looked quite interested was that of OnState, a company launching a Live Chat capability for their call center solution based on Skype. With my schedule at the show, I was unable to spend much time going through a demo, but what I did see looked quite interesting and I thought I might blog about it at some point.
However, it turns out that Jim Courtney over at Skype Journal has written a rather comprehensive post about OnState, with all sorts of links to prior articles, resources, etc. Now, Jim wrote his story primarily to address issues he found in two other stories about OnState, but the result is a nice profile of what the offering is all about.
I would have to wonder, though, what kind of reaction OnState was getting at VoiceCon given how recently the massive Skype outage was. Anyway, I would recommend checking out Jim's article and the various links off of it.