Posts categorized "Voxeo"

Video: Chris Pirillo to Emcee Voxeo's Customer Summit, Oct 10-12

As I mentioned previously, Voxeo's annual Customer Summit 2011 is coming up October 10-12 in Orlando, Florida. One of the latest bits of news is that Internet entrepreneur and über-geek Chris Pirillo will be the emcee for the event. He recently recorded this video intro talking about his upcoming trip to Orlando:

Chris is a high-energy and highly entertaining guy... and it will be fun to see him in action at the event!

P.S. If you want to attend Voxeo's Customer Summit 2011, space is filling up quickly but there are still a few slots open - register today!


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Video: What's New in Voxeo Prophecy 11 and VoiceObjects 11?

Want to know the newest ways to build communications apps using Voxeo products? Want to know about IPv6, wideband audio, fax support and large-scale management of servers?

In a recent Voxeo Developer Jam Session, I explained what is new in Voxeo's Prophecy 11 and VoiceObjects 11 and how you can use them to build even larger-scale communications apps than before.

The session is available for download, as are the slides. It is also available for viewing on YouTube. If you don't know anything about Voxeo, this is also a great way to learn more about its core products.

Oh, and when you're down watching, you can download Prophecy 11 or VoiceObjects 11 for free for Windows, Linux or Mac OS X. :-)


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Video: How to Communicate at Burning Man using OpenBTS and Tropo

Heading to Burning Man this coming week? Would you like to use your mobile phone to connect up with others on the playa in Black Rock City?

If so, check out this video from Chris Pirillo about the work being done by a team of folks to supply local cell phone coverage... the vans with satellite and cell hookups are already enroute... it uses software from OpenBTS and Tropo.com to let burners leave each other voice messages, exchange SMS messages and more. Here's the video:

And here are some blog posts that provide more information:

I'm not personally going to be at Burning Man, but this does sound very cool!


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Video Interview: What Is The Future of Real-Time Communications?

As I posted over on the Voxeo Talks blog recently, über-geek Chris Pirillo recently interviewed VoIP industry veteran Jeff Pulver and Voxeo CEO Jonathan Taylor on the topic of the future of real-time communications. It was a wide ranging interview talking about the history of communication apps, how VoIP has evolved, the role of standards, issues around bandwidth caps, the role of individuals and so much more. Chris explained a bit more on his site.. The video is now available on YouTube:

As a producer of video interviews, I was personally intrigued by Chris' use of a Google+ "Hangout" to conduct the interview. I'm going to have to try it at some point.

Enjoy the video!


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Video: Why is Sam Censored?

In the run-up to our presence at the SpeechTEK conference in New York starting on August 8th, some Voxeo marketing colleagues of mine put together this fun video:

And of course, if you want to find out WHY Sam is censored... well... you'll just have to wait until SpeechTEK! ;-)

P.S. There's also an outtake video :-)


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Voxeo Speakers Out at OSCON 2011 This Week... Crisis Comms, Open Source, IPv6

OSCON LogoIf you are out at O'Reilly's OSCON this week in Portland, Oregon, two of my colleagues from Voxeo will be out there speaking tomorrow (Thursday) and Friday. Johnny Diggz and Adam Kalsey will be speaking on:
  • Open Source Tools, Social Media and Crisis Response

  • Managing Open Source Releases of a Cloud Platform

  • Why Should You Care about IPv6? And What Should You Do about It?

I was supposed to be out there at OSCON giving that last presentation about IPv6, but unfortunately I'm not able to travel this week. Adam is thankfully delivering that presentation on my behalf.

If you are out there at OSCON, I hope you enjoy the event - it looks to yet again be a fantastic event!


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Voxeo Customer Summit 2011 - Oct 10-12 - Agenda Now Available - Register Today!

Want to learn how to build powerful communications applications that work across voice, SMS/text messaging, IM, Twitter, web and mobile channels? Would you like to meet the people creating Voxeo's products and services such as Prophecy, PRISM, Tropo.com, Phono, SMSified, IMified, Evolution and more?

Would you like to understand how these services can grow your business? Make your operations more efficient? Open new revenue channels?

Are you concerned about being "locked in" to proprietary services or APIs?

Would you simply like to learn new products and skills to develop your own career?

If you answered yes to any of these questions, please plan on heading down to Orlando, Florida, for the Voxeo Customer Summit 2011 on October 10-12.

Courtesy of a number of sponsors, registration is FREE. You just, obviously, need to get down to Orlando and cover your hotel, etc.

From the Voxeo blog post announcing the agenda, here are some of the highlights:

  • A presentation of the 2011-12 product roadmap
  • Real strategies for creating competitive advantage with multi-channel, Social CRM and cross-channel analytics
  • Technical deep dives on PRISM, Phono and more
  • An interactive Demo Lounge showcasing products from Voxeo and Summit sponsors
  • A keynote presentation by Joseph Jaffe, author of Flip the Funnel
  • A hands-on pre-conference developer workshop: Building Apps with Phono and Building SMS Apps with SMSified (OneAPI)
  • Great networking events including the Party at the Plaza! Come check out our brand new office!

I'll be presenting a tutorial on IPv6 and how you can use it with our applications and will be around through the event blogging, tweeting, interviewing folks and generating other online content.

It promises to be a GREAT time and I'd love to see many of you down there. Register today!


P.S. The first version of this post had the dates incorrectly as Oct 8-10 - and in fact the URL still has those dates in it. However, the correct dates are Oct 10-12. My brain was temporarily confused with SpeechTEK 2011, where I will also be speaking, and is being held August 8-10.


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What Should You Consider When Choosing A Cloud Communications Platform? Join this June 22 session

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What factors should you consider when considering moving your communications applications to the "cloud"? What are the advantages of hosting in the cloud? The disadvantages? How can the cloud help you scale your applications? How can the cloud connect you to other communication channels beyond voice?

Tomorrow, Wednesday, June 22, 2011, at 1:00pm US Eastern, I'll be speaking in an online webinar on this topic called:

"Taking Customer Service to the Cloud"

The session will begin with industry analyst Daniel Hong from Ovum discussing what he found in his new 2011 research report, "Decision Matrix: Selecting a Provider of Cloud-based Speech Self-Service Solutions in North America." I will then follow discussing what you need to consider when choosing a hosted provider (such as that of my employer, Voxeo). Next Debbie Diersch from Chrysalis will discuss factors to consider when choosing an application developer... and then we'll throw it open to questions.

Daniel's got some great data and Debbie and I are both aiming to provide some solid educational material (i.e. it's not just sales pitches), so if the topic is of interest, the hour will be a good use of your time.

You can register to join for free. The session will be recorded for later viewing, but if you register you will also get a copy of the soon-to-be-released Ovum report (a $2,500 value).


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Free Webinar June 15th - Preparing Your Contact Center for the Rise of Social Media

Contactual voxeoHow can contact centers adjust to the rise in social media? What does the research actually show around the changes in consumer preferences? What solutions are out there?

On Wednesday, June 15, 2011, at 2pm US Eastern time, I will be representing Voxeo and joining with Wendell Black from Contactual to discuss these changes and solutions in a free webinar:

Preparing Your Contact Center for the Rise of Social Media

Registration is free and open to anyone to attend.

Here's the abstract from the site:

Social Media’s impacts to traditional methods of providing customer service cannot be ignored. More and more individuals are turning to Twitter, Facebook, LinkedIn, YouTube and similar forums to connect with businesses and organizations and this trend shows no signs of abating. In this session you will learn how to navigate the new world of the connected and sophisticated customer. What Attendees Will Learn:
  • Important trends in multichannel and social media customer interaction methods
  • How social media is impacting customer experience optimization efforts
  • How organizations are leveraging multichannel interaction to better service their customers
  • Benefits of an integrated approach to managing the proliferation of customer interaction touch points
  • Important steps organizations can take now to prepare for these new communication mediums
  • A glimpse into the future of customer contact as social media gains mainstream prominence

I'm looking forward to giving the session... and it's a neat chance to learn about Contactual if you aren't aware of them. They are doing some very cool things in the hosted contact center space. (And as you might guess, are a partner of Voxeo and we have some joint activity with them.)

Again, it's free to join the session and there will be time for questions at the end. We'd love to have you join us!


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Free Webinar Today - "How Do You Hear Me Now? The Power of Wideband (HD) Audio"

Developer Jam SessionYou know how great the audio quality can sound in a good Skype call? Almost like you are right there in the room with the other person?

That's possible because Skype uses what is called "wideband audio" (or "HD audio" by some).

In about 3 hours I'll be presenting a Voxeo Developer Jam Session on "The Power of Wideband Audio". The session is at:

Thursday, June 9, 2011

11:00 AM US Eastern, 8:00 AM US Pacific, 5:00 PM Central European

I'll be talking about why you should care about wideband audio, what you can do with it, and how you can get started. Here's the abstract:

What is “wideband” or “HD” audio? What are the benefits of wideband audio? What are the advantages and disadvantages of using wideband? With all the buzz out there, what does wideband or “HD” audio really do for you in a business setting?

In this Developer Jam Session, Dan York, Director of Conversations at Voxeo will explain the basics of wideband audio, discuss the various versions of wideband audio deployed in the industry, explain why it is important in terms of business value. Additionally, he will talk about how wideband audio is implemented in Voxeo’s Prophecy and PRISM products.

If you can't attend, the session will be recorded and available later from the jam session web page.

To me, wideband audio is one of the truly compelling advantages of voice-over-IP and I'm looking forward to sharing that passion with the attendees in a few hours... why not join us and listen in live?


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