Posts categorized "Internet"

Further Thoughts on the Google Voice / Google+ Hangouts Integration

Google hangoutsMy post this week about Google Voice ringing into Google+ Hangouts generated a good bit of commentary, not only on the original post but also out on Hacker News, Reddit, Google+ and other areas. Given the range of responses, I thought I'd reply to a couple of points and also expand on some further related topics. So here goes...

"DUH! This is nothing new/disruptive. You could do it forever with GTalk/Gmail!"

A common response was to point out to me that Google Voice had been integrated with GoogleTalk / GMail for quite some time and so this integration was really nothing new.

Okay, fair enough. Point taken.

I'll admit that I never keep GMail open in a web window and so while I do recall that this integration was there in the past, I never personally used it.

Similarly, in Google+, I've taken to logging out of the GoogleTalk/chat sidebar because I found it was sucking up CPU cycles on my Mac. For whatever reason, the new Hangouts sidebar doesn't seem to consume as much CPU cycles and so I've left it running there.

So yes, the integration may have been there in the past and now it is there in Hangouts - and people like me are actually now noticing it. :-)

Ringing G+ Hangouts BEFORE Ringing Other Devices

There were a couple of comments that it seemed like calls to a Google Voice number rang the Google+ Hangouts first and then rang the other devices connected to the GV number. In my own testing there does seem to be about a 3-second delay between when the call starts ringing in Google+ Hangouts and when it starts ringing on my cell phone and Skype. Now, this may be a fact of Google giving priority to their own application - or it may just be an architectural fact that when they fork the call out to the different numbers it is faster to connect to their own service while the calls to my cell and my Skype numbers have to go through various PSTN gateways. Either way, there does seem to be a degree of delay before all devices ring.

Delay In Answering

A couple of people noted that there was a delay from the time you hit "Answer" to when the call was actually established. I've noticed this, too, although not consistently. I think part of it may be with starting up the Hangouts component inside of your browser - particularly with getting the video going, since that seems to be required for the Hangouts component. It may also be just the paths through whatever systems Google is using. It's certainly something to monitor.

Google Voice Call Does Not Ring The Hangouts App on iOS

In my own testing, I found a curious omission. When I call in on my Google Voice number, it does not ring on my Hangouts app running on my iPad. It rings Hangouts on my web browser... but nothing happens in the mobile app. Now, my iPhone rings - but that is because it is also connected to the Google Voice account. I didn't try removing that number from Google Voice and then seeing if the Hangouts app on the iPhone would ring. At least for the iPad, nothing happens. It would be great if this did work so that I could receive the calls on that mobile device.

XMPP...

Multiple people pointed out that my final remark about maybe some day getting SIP support was probably unrealistic given Google "dropping" XMPP support. I was admittedly away on vacation and at a conference last week and so I missed this point in all the announcement about Hangouts coming out of Google I/O. I wrote about this yesterday, though: Did Google REALLY Kill Off All XMPP/Jabber Support In Google+ Hangouts? It Still Seems To Partially Work

Although, as pointed out in a comment on Google+, this "partial" XMPP support may just be a factor of the continued GoogleTalk support - and may fade away when Google finally pulls the plug on that.

This is definitely an area where it would be helpful if Google could provide a few clarifications.

That's all I have right now for a quite update and response to points. Thanks for all the great comments and I do look forward to seeing where Google is going with all of this.


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Did Google REALLY Kill Off All XMPP/Jabber Support In Google+ Hangouts? It Still Seems To Partially Work

Google hangoutsDid Google really kill off all of their support for XMPP (Jabber) in Google+ Hangouts? Or is it still there in a reduced form? Will they be bringing back more support? What is really going on here?

In my excitement yesterday about Google Voice now being integrated with Google+ Hangouts, I missed a huge negative side of the new Hangouts change that is being widely reported: the removal of support for the XMPP (Jabber) protocol and interoperability with third-party clients.

But yet a few moments ago I did have a chat from an external XMPP client (Apple's "Messages" app) with Randy Resnick who received the message in a Google+ Hangout. I opened up a Google+ window in my browser and I could see the exchange happening there as well. Here's a side-by-side shot of the exchange in both clients:

Googleplusxmppinterop 450

So what is going on here?

Reports Of Google Removing XMPP

This issue has been widely reported in many of the tech blogs and sites. Matt Landis covered this issue very well in his post: Hangouts Won’t Hangout With Other Messaging Vendors: Google’s New Unified Messaging Drops Open XMPP/Jabber Interop which then generated long threads on Reddit and Slashdot.

The Verge in their lengthy story about Google+ Hangoutscontains this statement from Google's Nikhyl Singhal:

Talk, for example, was built to help enterprise users communicate better, Singhal says. "The notion of creating something that’s social and that’s always available wasn’t the same charter as we set out with when we created Talk." With Hangouts, Singhal says Google had to make the difficult decision to drop the very "open" XMPP standard that it helped pioneer.

The "Google Talk for Developers" pagealso very clearly states this:

Note: We announced a new communications product, Hangouts, in May 2013. Hangouts will replace Google Talk and does not support XMPP.

A Google+ post by Nikhyl Singhal has generated a large amount of comments (not solely about XMPP) and a post from Google's Ben Eidelson about how Google Messenger will be changed by Hangouts has also received many comments.

There was also a Hacker News thread about the news out of Google AppEngine that apps hosted there would not be able to communicate users of the new Hangouts app via XMPP - and providing a couple of workarounds.

A couple of Google+ threads from Matt Mastracci and Jan Wildeboer are also worth reading as is this note from Daniel Pentecost about how he has lost interop with his clients / customers.

But Is XMPP Support Still There?

I was a bit puzzled, though, by a couple of comments from Google's Ben Eidelson down in one of the G+ threads:


Ben Eidelson
+Thomas Heinen Thanks for your report of the issue. Hangouts supports basic interop with XMPP, so you can-for the time being-continue to use 3rd party clients. It does not work the same way as Talk, and so I believe the issue you're having with the XMPP bridge will not resolve in Hangouts.
Jason Summerfield
+Ben Eidelson So there is still some basic XMPP functionality under the hood? Does this mean that Hangouts will still be able to communicate with federated Jabber servers/clients, at least for now?

Ben Eidelson
+Jason Summerfield Not federated support, but supports interop with XMPP clients. Meaning you can continue to use XMPP clients to log in to Google Talk and those messages will interop with folks on Hangouts.


It was this that prompted me to call up Messages on my Mac, where I am logged in via XMPP to my GMail account, and to initiate a chat with Randy as shown above. We found we could chat perfectly fine. We couldn't initiate a callinto a Google+ Hangout from an external XMPP client - although I'll be honest and say I don't know how well that worked in the past. My own usage of external clients has entirely been for chat.

So What Is The Story?

I don't know. The statement quoted in The Verge's story seems pretty definitive that XMPP has been dropped, as does the message sent to AppEngine developers. It does seem so far that:

  • "Server-to-server" XMPP, used for federation with other servers / services, has been dropped.
  • "Presence" and status messages have been dropped (because the idea seems to be with Hangouts that you just send a message and people will get it either right then or whenever they are next online).
  • Within the Hangouts app, you can only connect to people with Google+ accounts, i.e. contacts on external XMPP servers no longer appear.
  • Google hasn't made any clear statements on what exactly is going on.

But is this partial XMPP support only temporary? Will it go away at some point whenever Hangouts fully "replaces" GoogleTalk? Or is this a communication mixup? (As happened recently with Google's announcement of DNSSEC support for their Public DNS Service?)

For me the disappointment in all of this is mostly that Google has been one of the largest advocates for the open XMPP protocol and I enjoyed the fact that I could use multiple different chat clients to interact with my GoogleTalk account. I was also very intrigued by the federation that we were starting to see between GTalk and other systems out there via XMPP.

Whereas before Google+ seemed to be an interesting social/messaging backbone to which I could connect many different apps and systems, now Google+ is looking like simply yet another proprietary walled garden - and we don't need more of those!

Hopefully we'll hear something more out of Google soon.

P.S. Here's another interesting viewpoint: Google Hangouts and XMPP – is cloud harming the Internet?


UPDATE: In a comment over on Google+, Daniel Pentecost states that Randy and I were not actually using Hangouts:

Dan, you weren't actually chatting through Hangouts. You were chatting through Google Talk which itself has a bridge into Hangouts. It only works b/c Randy is a Gmail user and still has access to Google Talk in Gmail.

Perhaps that is the case, which again then begs the question of whether this is only a temporary capability until GoogleTalk is shut down.


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WebRTC Passes Huge Milestone In Rewiring The Web - Video Calls Between Chrome and Firefox

WebrtcThis week the WebRTC/RTCWEB initiative passed a HUGE milestone in adding a real-time communications layer to the Web with achieving interoperability between Google Chrome and Mozilla Firefox. Google and Mozilla celebrated with a pair of blog posts:

They also published the video I've embedded below. On the surface, the video doesn't appear terribly exciting: two guys having a basic conversation over video. But consider this:

  • The video conversation was initiated from within web browsers.
  • There were NO plugins used... no Flash, Java or anything else.
  • The entire conversation was securely encrypted.
  • The call used "wideband audio" (also called "HD audio") to provide a much richer experience that far exceeds any kind of conversation you can have on traditional telecom and mobile networks.
  • The call did not have to involve any external telecom networks or services and could have been initiated directly from one browser to the other. (I don't know exactly how they set up this call.)

And perhaps most importantly:

Any web developer can now create this kind of real-time communication using a few lines of JavaScript and other web programming languages.

As I'm said before, WebRTC will fundamentally disrupt telecommunications and add a real-time communications layer to the Internet that is based on open standards and is interoperable between systems. Creating applications that use voice, video and chat is being removed from the realm of "telecom developers" and made truly accessible to the zillions of "web developers" out there.

Congrats to the Google and Mozilla teams... this is a huge step forward for WebRTC!

You can see the video below... and if you are a developer interested in playing with WebRTC further, both the Google and Mozilla blog posts offer pointers to source code. The team over at Voxeo Labs also released a new version of their Phono SDK yesterday with WebRTC support that may be helpful as well.


UPDATE #1: The discussion threads on Hacker News related to the Google and Chrome blog posts make for quite interesting reading and provide many additional links for exploration:

UPDATE #2: Over at Forbes, Anthony Wing Kosner weighed in with a similar piece and proved he can write far more poetic headlines than mine: Google And Mozilla Strike The Golden Spike On The Tracks Of The Real Time Web

UPDATE #3: And over on No Jitter, Tsahi Levant-Levi gets the "wet blanket" award for dampening enthusiasm with his post: WebRTC Browser Interoperability: Heroic. Important. And...Expected


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Live Webcast at 8:30am: WCIT Post Mortem with ISOC DC Chapter

ISOC DC ChapterWhat happened with the World Conference on International Telecommunications (WCIT) last week in Dubai? In about 25 minutes, at 8:30 US Eastern time, the Internet Society DC Chapter will be hosting a panel discussion doing a "post mortem" on the WCIT event. Details are here:
http://isoc-ny.org/p2/4609
And you can tune in to the livestream here:
http://livestream.com/internetsocietychapters

The session will be archived for those who can't attend. It should be a very interesting discussion!


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World Conference on International Telecommunications (WCIT) Starts Today in Dubai

WcitToday is the start of the International Telecommunication Union's (ITU) World Conference on International Telecommunications (WCIT) in Dubai. The aim of the conference is to update the "International Telecommunications Regulations (ITRs)", a treaty between nations that establishes rules for interoperability and interconnection for telecom between countries.

These ITRs were last updated in 1988... and the world of telecom has changed just a wee bit since then! :-)

Unless you've been asleep or offline for the past few months, you'll know that some of the countries out there are seeking to use this WCIT conference as a way to expand the ITRs to cover the Internet - and to thereby control the Internet more or to impose other business models on the Internet. Obviously a lot of people (myself included) are opposed to the expansion of the ITRs to include more of the Internet and believe that the ITRs should remain focused on the telecommunications interconnection related to the traditional Public Switched Telephone Network (PSTN).

This all will play out over the next two weeks in the meetings happening in Dubai that will culminate with a series of votes by the member states. The ITU is a United Nations (UN) entity and so each country gets a vote.

I'll not comment further here about the ITRs and WCIT, except to note that if you want to follow along with what is happening, my colleagues in the Internet Society Public Policy team (of which I am not a part) have been maintaining a site where they are curating news about WCIT:

http://www.scoop.it/t/wcit

They've been doing a great job and it's the site that I am using to keep up with what is being said out there about WCIT and the ITU.

That same team also has a great site full of background material about WCIT, the ITRs and other related information - follow the links in the right sidebar for much more material:

http://www.internetsociety.org/wcit/

The material includes a good background paper on the ITRs that explain a bit about how the ITRs evolved and why they matter. The Internet Society's communications team also has a page up that they will be updating throughout the week with news:

http://www.internetsociety.org/wcit-newsroom

You can expect to see social networks filling up with commentary, too... and I know I'll be watching two Twitter hashtags:

The reality is that true to the title of this blog, the telecommunications industry has been severely disrupted by the Internet. The world of the PSTN has been fundamentally altered by Voice over IP (VoIP), by "Over The Top" (OTT) applications, by SIP trunking... and so many other aspects of Internet-based communications. This WCIT event does provide a chance for all of those who have been victims of this disruption to try to push for changes that will be in their favor. Similarly, all of those wanting to ensure the Internet remains open are fully engaged now, too... and various countries are aligning on both sides.

It shall be an interesting next two weeks...

P.S. Vint Cerf's op-ed on CNN is worth a read on this topic: 'Father of the internet': Why we must fight for its freedom


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Hypervoice - The Fundamental Flaw In The Proposal

MartingeddesI am a huge fan of Martin Geddes, but he and I disagree fundamentally on one key part of what he is now calling "hypervoice".
NOTE: Today's VUC call at 12noon US Eastern will be with Martin discussing his ideas. If you'd like to weigh in on the issue, please join the call. (Unfortunately, I'll be waiting to board a plane home from Mumbai and can't make it... hence this blog post.)

To back up a bit, Martin has always been one of the "big thinkers" in realm of VoIP and telephony/telecom. Way back in mid-2000s when a number of us all started writing about VoIP, Martin's Telepocalypse blog was brilliant. He was always thinking about the "big picture" and drawing connections where they were not already apparent. His work with "Telco 2.0" was excellent and it was no surprise when he went to work for BT looking at their strategy. Now that he is back out on his own as a consultant, I'm a subscriber to his "Future of Communications" email newsletter (subscribe on the sidebar to his site) and enjoy reading his frequent issues.

Recently he gave a closing keynote presentation at the Metaswitch Forum titled "A presentation about Hypervoice" that is available via Slideshare or PDF.

The presentation itself is very well done. In typical Martin style it nicely lays out the history of both telecom and the web and brings them together to talk about what comes next.

I actually agree with almost all of what Martin writes. Much of what he talks about as "hypervoice" I see already happening in so many ways.

But here is where we fundamentally disagree... this slide early on:

Hypervoiceflaw

That includes the text:

"However, the Internet cannot and never will carry society's real-time communications needs. It is fundamentally unsuited to the job."

Martin's argument, which he has made multiple times before, including in a comment he wrote in response to my post about how WebRTC will disrupt real-time communications, is that the Internet as it exists today cannot provide the level of service that is truly needed for real-time communications. He believes we need to have different classes of service on the Internet and separate "flows" of communications. He comes back to this point later in his "Hypervoice" slide deck:

Hypervoice polyservicenetworks 1

This is where he and I part ways. As I said in my own response to Martin's comment to my earlier post:

Martin, yes, I've read your newsletters on this point and while I understand the concern I'm not ready to say that the plain old Internet can't deal with the contention. Back in the early 2000's I was the product manager for Mitel's "remote teleworker" product and there was great concern from the traditional telecom folks within Mitel about this idea that we were going to put an IP phone out at some random point on the Internet where there was no QoS or anything. In fact, some folks wanted us to say that it had "cell-phone voice quality" so that we wouldn't set high expectations about voice quality. The reality was that through appropriate codecs, jitter buffers and other technologies the connections almost always worked and almost always had outstanding quality (usually FAR better than cellphones).

The other reality is that we've seen OTT providers like Skype and others providing excellent services that work the vast majority of the time. We're seeing new and improved codecs coming into the market. We're seeing new traffic shaping technologies. The list goes on...

If the (brief) history of the Internet has shown us anything, it is that the Internet's capacity to adapt and change is boundless. We'll see what happens in the time ahead.

And no, I haven't written off the telcos as having a role in real-time comms. I just don't know that the "role" they may have will necessarily be the one they would like to have! ;-)

I believe fundamentally that the "open" Internet can and will adapt to the needs of carrying real-time communications. I would argue that it already has in so many ways... and it will change even more as we continue to move more and more real-time comms onto the Internet, particularly with WebRTC and other emerging technology.

And yes, you might expect me to say this as a passionate advocate for an open Internet, but I firmly believe this:

We do NOT need separate layers of the Internet based on class of service.

That, to me, is a dangerous path. I want to continue to see an Internet where all nodes are treated equally ... and where real-time communications can work for all.

Martin and I will probably have to agree to disagree on this. It's doubtful he can convince me nor I can convince him.

What do you think? Do we need different layers of the Internet? Or can the Internet adapt without that? Leave a comment here... or join in to today's VUC call and comment there.


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Slides: How The Hidden Secret of TCP/IP Affects Real-time Communications

Recently at Voip2day + ElastixWorld in Madrid 2012, Olle E Johansson gave a great presentation outlining where we are at with telecom and VoIP in 2012 - and where we need to go! Olle is a long-time, passionate and tireless advocate for the open Internet, IPv6, SIP and standards and interoperability. I've known Olle for years via Asterisk-related issues, via the VUC calls and via work on SIP over IPv6.

This presentation (slides available) really hits a number of key points about where we are at now:

In particular I was struck by his slides 24-28 that strike the same theme I've been writing about across multiple blogs, namely the way we are reversing the "open Internet" trend and retreating back inside walled gardens of messaging:

This is what customers wanted to avoid

He goes on to walk through what happened with SIP and how the protocol evolved - and evolved away from interoperability. His conclusion is that we as customers need to take back control, avoid vendor lock-in and demand interoperability.

He also points people over to his "SIP 2012" effort where he is undertaking to compile a list of what really defines "SIP" in 2012, i.e. more than just RFC 3261. (I'll note he's looking for feedback on these ideas.)

All in all an excellent presentation... and yes indeed we all collectively do need to "WAKE UP" and demand better solutions!


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Video: What Is WebRTC/RTCWeb All About? How Does WebRTC Work?

Do you want to understand what WebRTC / RTCWEB is all about and why so many people are passionate about its potential for extending real-time communications (voice, video, chat, data-sharing, etc.) into web browsers?

I recently wrote about some of the larger issues of how WebRTC will disrupt telecom, but in this video, "RTCWeb Explained", Cullen Jennings, one of the co-chairs of the IETF's RTCWEB working group, dives down into the technical details to explain how it all works and what the various different components of of the solution are. I particularly like how Cullen covered some areas like "identity" that I haven't seen stressed as much in other pieces about WebRTC. The video comes in at about 39 minutes and is well worth viewing:

For more information, I've put together a page about the broader WebRTC / RTCWEB initiative with links to relevant resources.


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How WebRTC Will Fundamentally Disrupt Telecom (And Change The Internet)

Old phoneIf we step back to before 1993, publishing and finding content on the Internet was a somewhat obscure, geeky thing that a very few people cared about and very few knew how to do. It involved gopher servers, ftp sites, archie, veronica, WAIS, USENET newsgroups, etc., and this "World-Wide Web" service primarily demonstrated via the server at info.cern.ch. It was an amazing period of time for those of us who were there, but the number of users was quite small.

Then NCSA released Mosaic in 1993 ... and suddenly everything changed.

Anyone could create a web page that "regular" people could see on their computers. Anyone could download Mosaic and use it. Anyone could share their sites with the installation of server software.

The Web was truly born into public consciousness... the creation of Web-based content was democratized so that anyone could do it... the creativity of developers was unleashed... a zillion new business models were thought of... and the Internet fundamentally changed.

Fast-forward to today...

... and the "Web" is still predominantly a document-based system. You make HTTP queries to retrieve pages and send HTML and XML documents back and forth between web browsers and web servers.

Separately, we have a world of telecommunication apps that have moved to IP. These are not just voice, but they are also video, instant messaging, data-sharing. They have moved so far beyond what we traditionally think of as "telecommunications". The apps use wideband audio, HD video, white boarding, sharing and so many capabilities that cannot have even been remotely imagined by the creators of the PSTN and all the legacy telcos and carriers. They are "rich communications" applications that have severely disrupted the traditional telco world.

The problem is that creating those rich, real-time communications apps is somewhat of a black art.

It is the realm of "telephony developers" or "VoIP developers" who can understand the traditional world of telcos and can interpret the seven zillion RFCs of SIP (as all the traditional telcos have glommed all sorts of legacy PSTN baggage onto what started out as a simple idea).

Deploying those rich communication apps also involves the step of getting the application into the hands of users. They have to download an application binary - or install a Flash app or Java plugin into their browser. Or on a mobile device install an app onto their mobile smartphone.

The world of rich communication experiences is held back by development problems and deployment problems.

Enter WebRTC/RTCWEB

Suddenly, any web developer can code something as easy as this into their web page:

------
$.phono({   
   onReady:   function()   {
       this.phone.dial("sip:[email protected]")
 } } );
------

Boom... they have a button on their web page that someone can click and initiate a communications session ... in ANY web browser. [1 - this is not pure "WebRTC" code... see my footnote below.]

Using JavaScript, that pretty much every web developer knows... and using the web browsers that everyone is using.

And without any kind of Flash or Java plugins.

Boom... no more development problems. Boom... no more deployment problems. [2]

WebRTC is about baking rich, real-time communications into the fabric of the Web and the Internet so that millions of new business models can emerge and millions of new applications can be born.

It is about unleashing the creativity and talent of the zillions of web developers out there and turning the "Web" into more than just a document-based model but instead into a rich communications vehicle. It's about moving these apps from an obscure art into a commonplace occurrence.

We really have absolutely no idea what will happen...

... when we make it as simple for ANY developer to create a rich, real-time communications experience as it is to create a web page.

But we're about to find out... and done right it will fundamentally change the Internet again.

If we think the legacy telco crowd are upset now about how "VoIP" has screwed them over (from their point of view), they haven't seen anything yet. WebRTC/RTCWEB doesn't need any of their legacy models. It bypasses all of that in ways that only the Internet enables. It is NOT shackled to any legacy infrastructure - it can use new peer-to-peer models as well as more traditional models. And it goes so far beyond what we think of as "communication" today. [3]  The potential is there for so much more than just voice and/or video... it's about establishing a real-time, synchronous "communications" session between two (or more) endpoints - what media are used by that session is up to the apps: voice, video, chat, data-sharing, gaming...  we really don't know what all people will do with it!

I see it as the next stage of the evolution of the Internet, disrupting to an even greater degree the business models of today and changing yet again how we all communicate. The Internet will become even more critical to our lives in ways we can't even really imagine.

THAT is why RTCWEB (in the IETF) and WebRTC (in W3C) are so critically important ... and so important to get deployed.


[1] The code I'm showing is for a library, "Phono", that in fact will sit on top of the WebRTC/RTCWEB protocols. It is an example of the new apps and business models that will emerge in that it makes it simple for JavaScript developers to create these apps. Underneath, it will use the rich communications protocols of WebRTC/RTCWEB. Someone else will come up with other ways to do this in JavaScript... or python... or ruby... or whatever language. But because they will all use the WebRTC/RTCWEB protocols, they will interoperate... and work in any browser.

In full disclosure I should also note that Phono is a service of Voxeo, my previous employer.

[2] And BOOM... there go the heads exploding within the legacy telco crowd when they start to fully understand how badly the Internet has rendered them even MORE irrelevant!

 

[3] Note that a WebRTC app certainly can communicate with the traditional PSTN or other legacy systems. My point is that it is not required to do so. One usage of WebRTC will, I'm sure, be to "web-enable" many VoIP systems (ex. IP-PBXs) and services. But other uses will emerge that are not connected at all to the PSTN or any legacy systems.

Image credit: dmosiondz on Flickr


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Hiring! Looking For An IETFer To Join ISOC's Deploy360 Programme

Deploy360logo 300Do you want to help get open standards like IPv6 and DNSSEC more widely deployed? Would you like to see other technologies developed by the Internet Engineering Task Force (IETF) more rapidly adopted by network operators?

Are you passionate about the need to preserve the open nature of the Internet? Do you like to write, speak and create other forms of content? Would you like to be part of the Internet Society, the global nonprofit that serves as the organizational home of the IETF?

If so, the team I'm part of that is behind the Internet Society Deploy360 Programme is looking for YOU!

As we noted on the Deploy360 blog, we're currently hiring a new position into the team specifically to interact with network operators and help accelerate the deployment of open Internet standards.

You can read read the job description for what is called the "Operational Engagement Programme Manager". As noted in the document:

The Operational Engagement Programme Manager is a newly created position within the Internet Society. This position will report to the Director, Deployment and Operationalization. The primary focus areas of this position will be to: 1) develop and coordinate increased industry collaboration and conversations about the operationalization of Internet technologies; 2) work with targeted audiences around the globe to develop operational documentation on technology topics covered by the Internet Society Deploy360 Programme including, but not limited to, IPv6 and DNSSEC.

The job description goes on to list out the responsibilities and desired qualifications... the key point is that we're looking for someone who can help us expand the work we're doing in creating content that helps people deploy technologies such as IPv6 and DNSSEC. We're a small, fast-moving team that is highly focused on finding and creating the best possible content and promoting that through many different channels.

If you join our team, you'll be writing for the Deploy360 site and probably working with video, too. You'll be interacting with network operators through various online channels, including social media. You'll be speaking at events scattered all around the world.

And you'll be having fun while doing it! And serving the incredibly important mission of promoting the value of the open Internet!

Additionally, THIS IS A "TELEWORKING"/VIRTUAL POSITION! You do NOT have to be located in our Geneva, Switzerland, or Reston, Virginia, offices, but can be located anywhere. You can, just like me, work out of a home office. (There's this wee little thing called the Internet that makes this possible!)

One note - you MUST have experience with the IETF, so if you have never interacted with the IETF... well... don't bother applying! Experience with other operator groups is also very important.

If you're interested, the job description has contact information and instructions. We're also going to be out at IETF 84 in Vancouver next week speaking to people about this new role and would be glad to meet with you there. We have already received applications, so if you are interested, please contact us soon!

We've got a lot of great plans ahead of us... and we're looking for the right person to join our team. Please do check it out and consider applying!

P.S. The Internet Society is also hiring a Senior Director of IT Development and several other roles. It's a great organization with great benefits, great people and a great mission!


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