Tomorrow, Wednesday, June 22, 2011, at 1:00pm US Eastern, I'll be speaking in an online webinar on this topic called:
"Taking Customer Service to the Cloud"
The session will begin with industry analyst Daniel Hong from Ovum discussing what he found in his new 2011 research report, "Decision Matrix: Selecting a Provider of Cloud-based Speech Self-Service Solutions in North America." I will then follow discussing what you need to consider when choosing a hosted provider (such as that of my employer, Voxeo). Next Debbie Diersch from Chrysalis will discuss factors to consider when choosing an application developer... and then we'll throw it open to questions.
Daniel's got some great data and Debbie and I are both aiming to provide some solid educational material (i.e. it's not just sales pitches), so if the topic is of interest, the hour will be a good use of your time.
You can register to join for free. The session will be recorded for later viewing, but if you register you will also get a copy of the soon-to-be-released Ovum report (a $2,500 value).
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